Understanding the cost to teach

Tackling the challenges of university course costing

customer service transformation

SPP’s impact on a highly complex digital and service transformation

Not for profit operating insights

SPP’s Benchmarking study lifts the lid on NFP operations

Setting up major projects for success

4 key areas for setting up major transport & infrastructure projects for success


Founder & Managing Partner

Phil founded SPP with the aim of bringing good strategy and general management practice to businesses with a minimum of fuss, and maximum impact.


Ben Apted is a Partner of SPP. He leads SPP’s Government, Education, Research and Digital Practices. Ben is a thought leader and contributor nationally and internationally on higher education strategy, engagement, and operations.

Associate Director

David Mackay is an Associate Director, and General Manager of the Sydney office. David assists organisations to develop and execute business and technology strategy, and improve business performance through people, process and technology.

Senior Advisor

Steve Griffin is a Senior Advisor at SPP. Steve has over 30 years of experience in government service delivery particularly in the area of transformational change within Government.

Building a digital house within government – Gartner case study

The Queensland Building & Construction Commission (QBCC) is a respected regulatory service provider in Australia and operates to promote confidence in the Queensland building and construction industry. During 2014-15 the QBCC undertook a transformational journey to become a more customer-focused organisation, and identified many customer needs that can be better satisfied through improvements to their…

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PSN Innovation Summit ’16 – connect with us…

SPP is pleased to reach out to those that we meet at the Public Sector Network Innovation Summit. We have enjoyed meeting with you all. If you would like to connect with us for feedback or access to publications – including access to our guidebook on Government Innovation and Transformation – please click here. If…

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Public Sector Innovation Summit 2016

          SPP has been invited to speak at the Public Sector Innovation Summit in Canberra this March Hosted by the Public Sector Network, this year’s conference looks at transformation in the public sector.  It looks at the sector’s ability to adopt citizen-centric service delivery models to improve customer experience, by delivering outcomes…

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SPP’s 10 year Anniversary Celebration.

SPP welcomed over 130 clients, staff, friends and family to a celebration of 10 years of service delivery & SPP history at the Australian Club last Friday 20th November. The night was a brilliant celebration of great client relationships, team input, and the evolution of an energetic, focused, and knowledge-led services firm. Our guests were…

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