SPP understands the plethora of change being forced upon Financial Services institutions. Our clients face increasing regulatory burden, increasing customer expectations, business cost pressures, the emergence of new competitors and the ever-present demands of shareholders. These changes pose a threat to profitability and the freedom to operate.
SPP knows first-hand the nature of these challenges and has a proven approach to tackling these complex problems.
The Open Banking framework impacts all major banks and financial services institutions, creating a new operating environment where accredited third-parties can access consumer data. This access to data will generate a multitude of opportunities for banks and third parties to create new products and services. It will also create opportunities for retail banks to reshape the way they add value to their banking services and create new efficiencies and innovations in customer service technologies.Read More
Deep customer insight is a highly valued destination in financial services including banking, superannuation and insurance. Ultimately, it drives greater service, loyalty, and shareholder returns. Building a deeper and more insightful customer relationship, based on data, is more feasible than ever before. This article explores the 3 P’s that we think you need to consider in developing data-driven relationshipsRead More
This article explores how superannuation funds can grow their capability in financial advice without breaking the bank.
Super funds are increasingly turning to the role of advice in their Strategies which is a major catalyst for member acquisition, retention and growth.Read More
The Superannuation reforms force a number of questions for not-for-profit funds. How do you strengthen your market position to survive Stronger Super? What are your growth options to stay in the game?
Those who don’t take action could be risking a forced merger and all the consequences for their brand, unique service proposition, and stakeholder relationships that this can bring.