INSIGHTS
AND
INNOVATIONS

ICT, DIGITAL AND CRM

More than ever before, technology is driving change across all industries. Organisations are turning to digital and other ICT solutions to drive operational efficiencies and generate more value for their customers.

SPP’s approach to digital and ICT solutions puts a focus on customer experience and strategic objectives, ensuring that technology solutions are well aligned to the overarching strategy. SPP has taken an agile approach to successfully deliver many projects in this arena.

SPP promotes Tim Morris to Project Leader

We’re delighted to announce the promotion of Tim Morris to Project Leader at SPP. Tim has deep experience scoping, designing and delivering digital programs for SPP’s Government and Higher Education clients nationally.

Read More

Redux | Data-driven customer relationships in FSi

Deep customer insight is a highly valued destination in financial services including banking, superannuation and insurance. Ultimately, it drives greater service, loyalty, and shareholder returns. Building a deeper and more insightful customer relationship, based on data, is more feasible than ever before. This article explores the 3 P’s that we think you need to consider in developing data-driven relationships

Read More

CRM for NFP – Challenges and opportunities

The Not-For-Profit sector faces a range of challenges relating to management of and engagement with donors and volunteers and other stakeholders. A sophisticated Client Relationship Management (CRM) strategy can help to address many issues and opportunities:

Read More

SNSW – a high value digital project for NSW Government

SPP’s impact on a highly complex digital and service transformation for government. The proliferation of digital servicing presents an opportunity for government to deliver services efficiently and effectively. SPP’s client had a vision to become an internationally recognised leader in government service delivery, underpinned by a best practice omni-channel service delivery model.

Read More

SPP approach to ICT project development

Customer experience design at the heart of digital service delivery. ICT and digital strategy projects often run over time, over budget and fail to deliver on the core benefits in the original business case. With ICT and digital initiatives becoming increasingly intertwined with organisational strategy, the capability to deliver

Read More

Ensuring technology projects are driven by strategy

ARTICLE SUMMARY Many large scale transformations with technology at the core fail to deliver all the proposed benefits. These programs often fail because they are either led by technology or the specification for technology was based on business processes that do not deliver an improved customer experience. A common pitfall of technology procurement is solution…

Read More