TRANSFORMATION AND PERFORMANCE IMPROVEMENT
Organisations today need to be consistently looking at how they can create greater value for their customer, while improving their efficiency and effectiveness to remain competitive in a local or global market.
SPP helps organisations to measure existing performance and enhance their operations through targeted point solutions or broader transformational change programs, to achieve their potential.
Transformation with customers and staff at the core. Due to higher customer expectations, requirements for higher efficiency and the desire for faster policy implementation Government departments are under an increased pressure to transform. In practice, agencies and departments are positioned along a spectrum of planning and implementation capability.Read More
For those who are considering sourcing strategically important services can experience profound implications for organisational success including cost reduction, standardisation, simplified processes and information sharing.Read More
Customer experience design at the heart of digital service delivery. ICT and digital strategy projects often run over time, over budget and fail to deliver on the core benefits in the original business case. With ICT and digital initiatives becoming increasingly intertwined with organisational strategy, the capability to deliverRead More
ARTICLE SUMMARY Organisations are driven by an ongoing need to improve, and as a result business improvement projects have become commonplace in larger organisations. In order to effectively achieve the desired outcomes from these programs, a number of business capabilities are required. While understanding business strategy and business models is of key importance, the difference…Read More
ARTICLE SUMMARY Not surprisingly, cost reduction programs cause significant angst within organisations. The uncertainty and ongoing distraction can cause an organisation to “seize-up” as it works through options and deploys changes that directly, and personally impact on individuals. Critical to mitigating these negative impacts is the approach to introducing the program to the business and the…Read More
In today’s world, consumers are presented with more choice than ever before. Competition for share of consumer wallet has increased exponentially as businesses continue to innovate, leverage technology, and disrupt in order to become more competitive. In such an environment, customer loyalty becomes a prized possession. The ability to count on continued patronage and revenues from…Read More